Job Summary: Smiling, nodding, and maintaining eye contact convey openness and readiness to assist • Develop authentic relationships with your guests by actively engaging with them, inquiring about their needs, and demonstrating a genuine interest in their experiences • Acquiring in-depth knowledge of the tools, products, and services available in the whole store, and specifically your area, will help to mitigate guest issues and improve their experience • We value our guests, and we thank you for choosing Target as your preferred retailer • The company's best practices and food safety standards must be followed when scanning and bagging guests' items, and the process must be carried out effectively and efficiently • Optimize workflows to minimize guest waiting times, all while providing top-notch service and precision • Keep your finger on the pulse of the fashion world with our exciting lineup of brand launches and events. Our stores are always up-to-date with the latest trends and collections, so you can stay ahead of the curve and look your best • Explain that the RedCard offers free shipping on most items when shopping online at Target, providing customers with added savings and convenience • Showcasing how Wallet and other Features in Target's Application Work: Target's store teams are knowledgeable about how to use the store's various features, such as Wallet. Employees can show guests how the app functions, answer questions, and offer advice to maximize the app's capabilities • Know all satisfaction services in detail and give direction to the customer on how to enroll, activate, and use them • Ensure that you carry out all return transactions and comply with the directives provided by the register without delay. Take charge of the situation and make every effort to resolve the customer's concern while following Target's rules and regulations • De-escalation of negative situations and adherence to Target policies and procedures can help make a guest’s shopping experience more positive • Make the service easy to use and hassle-free for guests availing Order Pick Up, Drive Up, and Registry services • Make sure to scan your work area regularly and gather any abandoned items to keep it looking clean and organized • While keeping the store’s shelves well supplied, it is important to remain available to assist customers during regular business hours • A culture of ethical conduct, safety, and compliance fosters an environment of accountability and responsibility, where all employees are expected to adhere to the same high standards • Ensure your safety and that of your colleagues by recognizing and mitigating potential hazards; follow all safety policies and best practices without exception • Maintain a culture of compliance while handling guest services, including order pick-up and drive-up to ensure all relevant federal, state, and local adult beverage laws are adhered to at all times.
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