Store Advisor, Fashion Island

### **In Short**

As a Store Advisor, you will be a key player in driving a premium, individualized fan experience in-store. Your focus will be to master the fundamentals of our Cloud CX philosophy to deliver "wow" moments and ensure a seamless, premium, customer-centric operation.

Reporting to the Store Leader, you will support the retail function by demonstrating a high-level of performance through service with authenticity.  Your contribution ensures that our premium service standards drive brand loyalty and ignite the human spirit through movement.

### **Your Mission**

* Deliver a premium, individualized customer experience rooted in our On Spirits and the Cloud CX philosophy to create meaningful moments for our fans
* Respond to fan inquiries and resolve issues positively, ensuring a premium shopping experience
* Assist with unpacking, back-stocking, and organizing deliveries to ensure inventory is efficiently managed
* Help maintain a clean, organized, and safe work environment, adhering to Health & Safety (H&S) standards
* Support daily operational tasks such as restocking shelves, updating displays, and managing product flow
* Contribute ideas for in-store events, community engagement, and other activities to boost fan interactions and store presence
* **The Team Spirit:** Foster a collaborative and positive team environment.
* **The Positive Spirit:** Demonstrate a strong commitment to providing exceptional customer service.
* **The Explorer Spirit:** Embrace new ideas and initiatives to drive store success.
* **The Athlete Spirit:** Uphold high standards of integrity and professionalism in all actions.

### **Your Story**

* You have 1+ years of relevant experience in retail or in a customer service-related field
* You have an understanding of service excellence, with the ability to engage our fans, address  their needs, and provide effective solutions
* You possess organizational skills and attention to detail
* Excellent communication skills and the ability to provide constructive feedback to improve store processes and fan experiences
* Ability to work weekends, evenings and holidays as needed

### **Your Team**

*Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence. We move fast, stay agile, and always put our fans at the center of everything we do, ensuring that every interaction delivers a moment of WOW.*