Sr. Product Manager, Customer Trust, Amazon Fashion & Fitness

As the Senior Product Manager, Customer Trust, you will be responsible for elevating the shopping experience for customers and brands on Amazon. This role will own a foundational pillar of F2's Premium Brand strategy, and will scale efforts to protect and elevate all branded products and programs in our store. This role will require a strong sense of ownership, while being able to partner and influence other teams, to deliver results quickly. The successful Sr. PM: - Has prior product or program management experience and strong understanding on the intricacies of working with strategic, cross-category and cross-GL brands and stakeholder teams - Is a smart, hard-working and a creative person who loves solving difficult business problems and 'getting things done' - Can think big to develop and nurture new ideas, while simultaneously applying high standards to weed out ideas that are less impactful, with a healthy disregard for ‘the ways things have been’ - Is comfortable collaborating and influencing team members, working with development teams and other business groups, and presenting projects to senior leadership on a regular basis - Has the ability to partner to build and execute on new initiatives and roadmaps each year - Has the ability to develop a long-term strategy working with external and internal stakeholders, to elevate strategic projects and drive positive customer experience - Earns trust quickly and build relationships stakeholders across the organization - Develops clear and detailed SOPs and functional requirements - Partners with key stakeholders globally to develop, launch and scale processes that balance Brand needs with Customer trust - Is able to analyze and leverage data to assess risk and identify mechanisms to pro-actively mitigate the risk - Leverages industry best practices to establish repeatable practices, principles & processes - Develops and communicates our roadmap to stakeholders • Experience relying on analytics and data to cultivate deep customer empathy, shape product decisions and track effectiveness of change • Experience working with a cross-functional team across design, operations, and engineering team to meet high-reaching goals • Experience with SQL and Data Analytics If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.