Sr Manager, Store Operations

About Banana Republic Banana Republic is a storyteller’s brand, outfitting the modern explorer with high-quality, expertly crafted collections made to inspire and enrich life’s journeys. About the Role The Senior Manager, Store Operations - Selling, Experience and Learning & Development leads the strategy and execution of in-store experiences that drive both employee engagement and customer loyalty. Own customer retention and clienteling strategies to grow loyalty and lifetime value Develop outreach, segmentation, and engagement strategies to deepen client relationships Leverage data and feedback to continuously improve the customer experience Employee Engagement & In-Store Experience Serve as the voice of the field, ensuring strategies reflect store realities Simplify processes and build clear routines that drive accountability and consistency Align cross-functional partners to support seamless execution in stores People Leadership Sales & conversion Customer retention & client engagement Clienteling adoption & outreach effectiveness Employee engagement & retention In-store experience consistency Who You Are Extensive experience in learning and development, with strong expertise in content design Highly proficient in presentation and design tools including Microsoft PowerPoint, Canva, Articulate and similar creative platforms, with the ability to develop polished, content to brand code.