April 17, 2021

Sr. Manager, Site Innovation & Operations

Coach New York, New York

Coach is part of the Tapestry portfolio – a global house of brands powered by optimism, innovation, and inclusivity. As part of the growing Outlet E-Commerce team, the Senior Manager, e-Commerce Innovation will drive forward expansive growth as the team’s lead in planning and development of outlet digital innovation. This individual will require a track record of influencing high-performing cross-functional teams in a fast-paced environment to drive business impact and customer-centric transformation. Establish the roadmap for the coachoutlet.com innovation playbook- leaning into key collaborations, product drops, commercial holidays coupled with customer centric goals to define long term goals and vision Champion and drive the vision and strategy for personalized digital experiences and capabilities for coachoutlet.com Identify, assess, and prioritize initiatives that solve pain points, modernize and differentiate the digital experience, and create inspiring customer journeys that drive conversion and retention online Partner closely with cross-functional teams across the organization —including digital product, stores, marketing, creative, customer analytics, IT, finance, etc.—as well as with external partners and vendors to incubate and scale new and enhanced opportunities Partner with site experience team to integrate all testing, pilots and launches into broader site calendar, ensuring alignment with overall site strategies and business objectives Continually define, prioritize, and pivot roadmap based on results, customer insights, and collaborations with digital product and marketing teams Lead a team of two direct reports; continuously identifying opportunities to streamline ways of working to ensure team and processes remain agile and nimble Create and deliver actionable long term customer insights dashboards to evaluate effectiveness of pilots and new launches; synthesizing complexity, presenting clear recommendations and bringing forth insights Maintain robust competitive intelligence and pulse on digital trends to ensure CoachOutlet.com remains at the forefront of innovation The accomplished individual will possess… Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

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