Ensure that all customer service initiatives are aligned with the business objectives of the organization both domestic and internationally. Ability to effectively develop the competency and capability of team members individually and as teams to insure a dynamic Customer Service team at all levels that demonstrates exceptional agility to respond to fast changing needs and environments. Be experienced with an ecommerce company and understanding of e-commerce-specific processes. Strong analytical and quantitative skills, including logistics P&L budgeting and management skills. Highly collaborative and enjoy working with various team members to execute on cross-functional strategies.
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