With approximately 1,300 boutiques and outlets throughout the U.S., as well as an online presence for each of our brands, it takes sophisticated technology, resources and infrastructure to ensure the continued success of our businesses. This position is responsible for handling incoming phone calls, chats and/or emails using company resources, policies and procedures to completely and accurately manage the inquiry according to the company standards while providing the Most Amazing Personal Service to our internal and external customers to ensure operational efficiency and effectiveness. Uses customer service skills to optimize the opportunity of each customer contact. Educates the customer about the products and services Completes and maintains accurate customer data including documentation of discussions, issues, customer requests and other relevant information as required. Schedules, assigns or acts on any required customer follow-up in accordance with Customer Service Guidelines.
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