Uses customer serviceskills to optimize the opportunity of each customer contact. Educates the customerabout the products and services Completes andmaintains accurate customer data including documentation of discussions,issues, customer requests and other relevant information as required. Schedules, assigns oracts on any required customer follow-up in accordance with CSSC Guidelines. Maximizesopportunities to upsell or cross-sell company products and services. Alert management of issues or concerns thatrequire escalation for complete resolution or which may indicate a larger,underlying problem.
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