This position is responsible for handlingincoming phone calls, chats and/or emails using company resources, policies andprocedures to completely and accurately manage the inquiry according to thecompany standards while providing the Most Amazing Personal Service to ourinternal and external customers to ensure operational efficiency and effectiveness. Uses customer serviceskills to optimize the opportunity of each customer contact. Maximizesopportunities to upsell or cross-sell company products and services. Alert management of issues or concerns thatrequire escalation for complete resolution or which may indicate a larger,underlying problem. Chico’s FAS, Inc. is an equal opportunity employer.
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