This position is responsible for providing the Most Amazing Personal Service to our internal and external customer using company resources and follows company and brand policies and procedures. Assists with CSSC training initiatives as necessary including: new hire, new product or system training, merchant sessions. Schedules, assigns, or acts on any required customer follow-up in accordance with guidelines. Maintains accurate customer data including documentation of discussions, issues, customer requests or other relevant information into company systems as required. Maintains confidentiality of the organization’s customers and data.
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