Spare Parts Coordinator - Client Services

You will be responsible for ordering and receiving parts on a weekly basis from the Worldwide team to keep in stock, picking parts to fulfill watch repairs, part orders and invoice & shipping.Job DescriptionRole MissionClient Services is an Client Experience Center that collaborates cross-functionally with corporate departments and stores to deliver an omnichannel client experience. You will be responsible for ordering and receiving parts on a weekly basis from the Worldwide team to keep in stock, picking parts to fulfill watch repairs, part orders and invoice & shipping.Key Accountabilities Pick spare parts for repairs and receive and invoice all direct part orders shipments to customers on a continual basis; Manage and communicate with customer service on backorders, and advise alternate solutions to use; Monitor and maintain spare parts availability for low inventory; Process & receive part orders from Switzerland on a weekly basis through the M3 system; Collaborate and assign repairs to watch technicians; Manage inventory control. Average 45-50 a day, inclusive of quality control upon completion; Assist with special department projects when needed. Key Requirements Bachelor’s degree preferred or equivalent experience; Experience in After-Sales Service and repairs required; Advanced ability to multi-task in a fast-paced dynamic environment with strong time management skills; Excellent verbal and written communication skills; Bilingual is a plus (English/Spanish) Proficient in Microsoft Office applications; Key BehaviorsExploreConsiderate Thinker Sees the big picture and understands how own actions and decisions impact others and the organization as a whole Solutions Developer Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions DeliverAccountable Achiever Actively gets things done, raising the bar for performance, and taking accountability for own actions Agile Advocate Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals ConnectConnection Builder Builds trust-based relationships across boundaries and encourages collaboration Adapts own style to communicate impactfully People Enabler Empowers others by providing autonomy and encouraging self-expression, valuing and amplifying each person’s uniqueness BuildContinuous Learner Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort Talent Builder Provides constructive and on-going feedback, coaches and helps others to achieve their full potential Work authorization Qualified candidates must have the proper work authorization to work in the United States Employment Status: Full time (40+ hours a week) Other Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.EOE M/D/F/V