Small Business Operator

About Preloved

Preloved is a Finnish-inspired resale marketplace where sellers rent weekly booths to showcase their curated secondhand items. Think boutique thrift — clean, rotating, and community-driven.

We provide the location, marketing, customer traffic, and selling platform. Our sellers bring incredible inventory. Together, we create an experience that helps people earn money, find great items, and keep quality products in circulation.

As we continue expanding, we're looking for leaders who want more than a traditional retail management job.

The Role - This is NOT a Typical Store Manager Position

This role is for someone who wants to run a business.

You'll be responsible for the day-to-day success of the store, including revenue growth, seller success, team leadership, customer experience, booth occupancy, operational excellence, and profitability.

You'll have significant autonomy, real responsibility, and measurable performance goals. We are looking for someone who takes ownership, solves problems, drives growth, and treats the store like it is their own.

If you're looking for a job where someone tells you what to do every hour of the day, this is probably not the right fit.

If you're excited by the opportunity to build something, grow a business, lead people, and be rewarded for performance, we'd love to meet you.

What You’ll Own

Store Growth & Revenue

Drive booth occupancy to 100%.
Maintain bookings at least two weeks in advance.
Recruit new sellers through referrals, community outreach, social media, local partnerships, and customer interactions.
Identify opportunities to increase store traffic, revenue, profitability, and seller retention.
Help sellers maximize sales and profitability from their booths.

Store Operations

Ensure opening and closing procedures are completed daily.
Maintain a clean, organized, and welcoming store environment.
Ensure all booths are polished, shoppable, and visually appealing every day.
Monitor inventory of supplies and place orders before items run low.
Ensure store systems and processes operate smoothly and consistently.

Team Leadership

Hire, train, coach, and develop Preloved Pros.
Establish clear expectations and accountability.
Conduct regular employee coaching and development conversations.
Build a positive, productive, and results-oriented culture.
Lead by example in work ethic, professionalism, and customer service.

Customer & Seller Experience

Ensure every customer interaction reflects the Preloved brand.
Resolve customer concerns professionally and promptly.
Support sellers in achieving strong results.
Encourage reviews, referrals, repeat bookings, and long-term relationships.

Marketing & Community Engagement

Ensure daily social media activity is completed.
Respond to customer messages and inquiries promptly.
Generate content that highlights sellers, products, and the Preloved experience.
Actively promote the store and increase awareness within the local community.

Financial Stewardship

Protect company assets and resources.
Ensure proper collection of fees and accurate reporting.
Identify opportunities to improve profitability.
Operate the business with an ownership mindset.

What Success Looks Like

You'll be measured on results, including:

100% booth occupancy
Two or more weeks of advance bookings
Seller success and retention
Revenue growth
Store cleanliness and presentation
Customer satisfaction and reviews
Team performance and accountability
Communication responsiveness
Operational consistency

Who We're Looking For

The best candidate may not come from retail.

We are looking for someone who:

Thinks like an owner.
Takes initiative without being asked.
Enjoys solving problems.
Loves building relationships.
Is naturally organized and detail-oriented.
Holds themselves and others accountable.
Is comfortable having difficult conversations.
Enjoys sales, growth, and customer service.
Takes pride in creating exceptional experiences.

Experience That Transfers Well

We welcome candidates from backgrounds such as:

Retail management
Boutique management
Consignment and resale businesses
Small business ownership
Entrepreneurship
Hospitality management
Event management
Team leadership
Teaching or coaching
Customer service leadership

Leadership, ownership, and initiative are more important to us than industry experience.

Compensation & Benefits

Competitive pay
Monthly performance bonus opportunities
Quarterly growth bonus opportunities
Paid vacation
Significant autonomy and leadership responsibility
Career advancement opportunities as Preloved continues to expand

Why Preloved

This is an opportunity to do more than manage a store.

You'll help people earn money, support sustainable shopping, build a team, grow a business, and create a positive experience for thousands of shoppers and sellers.

We're looking for leaders who want to make a meaningful impact and grow alongside a fast-growing company.

How to Apply

Submit your resume and a brief note explaining why this opportunity interests you.

We're especially interested in hearing about something you've built, improved, grown, or taken ownership of—whether that's a business, team, project, organization, or community initiative.

Tell us what you accomplished and why you're proud of it.

Pay: $18.00 - $20.00 per hour

Benefits:

Employee discount
Paid time off

Work Location: In person