About the Role Site Merchandise Coordinator role is critical to the day-to-day operations to Gap Online. What You'll Do • Responsible for various website QA and setup including: product and category linking, customer facing marketing flags, promotional code set-up, and ensuring the correct promo messaging is reflected in content, always keeping the customer POV top of mind • Assist with site management to create a compelling product experience on the site with intuitive category navigation • Act as an active participant in the alignment of the site navigation, product photography, marketing and copy strategies • Assist Site Merchant with weekly site review meetings to discuss upcoming marketing, site expectations from homepage to emails, as well as, discuss current site/category needs • Liaising with Merchandising, Marketing, Ecom Ops partners and fellow Site Merch Coordinators to update and troubleshoot products tied to promotional events • Troubleshoot problems and influence resolution across functions. Produces work that is efficient, accurate and detail-oriented. • Ensuring accuracy and high-quality work across the site, with an understanding of its impact on the customer experience • Manages quarterly photography shot requests and ensures that while in-season, Photo teams are tracking to photography standards set in place • Support with competitive market analysis based on key product initiatives • Support site merch team on product setup with 3rd party tools and test initiatives: search, product recommendations, outfitting modules, etc • Open tickets & connect with Web Support teams as any issues arise Who You Are • Passionate about the customer, our product, and the online shopping experience • Strong product aesthetic eye, love fashion and are an avid online shopper • Excellent organizational and prioritization skills in a fast-paced dynamic environment • Ability to execute detail-oriented work with a high level of accuracy and attention to detail • Strong verbal and written communication skills • Comfortable learning new site tools and shifting priorities • Collaborative and team-oriented • Understand customer “journey” and motivated to improve on it • Recognize and act on inconsistencies in data, site experience or results • Experience with or prior exposure to content/product management systems • Strong computer skills, in-depth knowledge of Microsoft Excel and Word • 1-2 years of ecommerce, retail or merchandising experience • Bachelors' degree
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