SHOWROOM EXPERIENCE COORDINATOR

The goal of a North American Showroom Experience Coordinator is to aid in delivering a memorable customer experience in our showroom, from start to finish. The primary objective is to provide information and service in an efficient and hospitable manner that optimizes customer and employee satisfaction. Embrace the concept of service with a willingness and sense of pride Greet all guests in a warm professional manner, maintaining an attitude of “gracious hospitality” Answer phones, field calls and answer questions as appropriate Manage client visit hosting and hospitality – Food set ups and break downs Mange client visit forms Ability to use and troubleshoot facility technology. Manage client visits like West Michigan visits—gathering appropriate background information, create agenda, gather account numbers, handle special needs, catering, hospitality, name tags, transportation, hotels, meeting room, technology etc. Assist in event coordination, trainings, and area meetings Support Sales team by means of fulfilling sample requests Assist Showroom Manager as needed Be familiar with all area activities, attractions, and restaurants Act as “trouble shooter” for field sales handling all requests with a sense of passion and determination Possess excellent interpersonal skills and outgoing, energetic personality Set up meeting rooms (arrange furniture, amenities and technology) High level product knowledge Possess excellent communication skills Ability to anticipate, identify, and own problems, and follow up with the best possible solutions Ability to meet and work well with all levels of employees and guests Manage beverage and food inventory Manage catering orders Strong presentation and public speaking skills Ability to trouble shoot technology (a certain comfort level with technology is essential) Perform other assignments and project as necessary and determined by WTL This position is often a physically demanding job where you are on your feet moving furniture, breaking down food set ups, touring clients, receiving deliveries...