Supports inquiries from Associates (current and former) and Applicants through a variety of channels including phone, email and chat Identifies solutions based on procedures, knowledge base and other best practices Accurately documents solutions to issues to expand knowledge base and improve consistency Applies available resources to satisfy Customers needs Able to identify and solve functional issues related to process Utilizes multiple systems or technology to gather information 2 years college or post-secondary coursework in a related field or applicable work experience Previous Human Resources experience Basic understanding of the recruitment life cycle process Working knowledge of Applicant Tracking Systems Hiring Process or recruitment understanding Retail Store experience
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