## Job description If you want to be a part of something bigger than you can imagine, you've come to the right place. To learn more about the incredible impact we're making on both our local and global communities, Click Here! Foot Locker, Inc. is looking for a well-seasoned Functional Analyst (Business Analyst) to partner with our key ServiceNow stakeholders, ServiceNow engineers, and external partners to determine, document, and communicate requirements on large-scale and large-impact ServiceNow projects, including MIM, HR Case Management, CMDB, Security Operations, and more. \- Actively engage with ServiceNow stakeholders to drive business requirements definition on large-scale projects \- Gather full and detailed requirements, and write business and technical specifications according to defined and established methodology \- Understand and develop business process workflows and how they are supported through ServiceNow \- Analyze critical details of business issues and opportunities to understand and define impact and workarounds, and evaluate alternative business solutions \- Create project artifacts to effectively articulate requirements for the stakeholders, engineers, and external partners \- Coordinate cross-functional teams and stakeholders for the identification and prioritization of needs, and articulate business impact \- Create user training and on-going support documentation; facilitate training sessions as needed \- Communicate and collaborate effectively with the business, stakeholders, IT, and outside vendors \- Assist with testing applications and enhancements as needed \- Develop and maintain procedural documents relating to the management of the platform \- Provide general ServiceNow administration, including user/group/role maintenance
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