The role of a Service and Engagement Team Leader can provide you with the skills and experience of: • Guest service fundamentals and experience building a guest-first culture and driving loyalty programs • Guest engagement, problem solving and resolution • Retail business fundamentals, including department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies • Planning department(s) daily/weekly workload to support business priorities and deliver service and sales goals • Leading a team of hourly team members, including skills in interviewing, developing, coaching, evaluating and retaining talent As a Service and Engagement Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities: • Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience. • With guidance from your direct leader, help lead a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors. Support guest services as needed. This may be the right job for you if: • You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.
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