May 4, 2021


Kohl's Menomonee Falls, Wisconsin

Build and strengthen customer loyalty by creating and implementing solutions to complex customer needs. Takes ownership of the customer experience by efficiently resolving complex issues Uses deep knowledge as a subject matter expert to deliver outstanding issue resolution to internal and external business partners Identifies and shares process improvement opportunities to provide an enhanced customer service experience Assists customers through a variety of channels including phone, email, chat and social media Assesses consequences and impact of decisions and prioritizes issues accordingly Remains visible and approachable to positively align associates by providing consistent guidance and motivation Identifies and actively monitors call volume patterns and provides feedback Solves multi-faceted issues using business and product knowledge and best practices Provides researched resolutions by connecting knowledge and experience to improve consistency and efficiency Assists in coaching of customer service team to ensure quality and performance goals are achieved Minimum two years of experience in a customer service environment Strong verbal and written communication skills Ability to interact well with others in a team oriented environment Proficiency in computer navigation skills

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