SENIOR MANAGER, RETAIL OPERATIONS & ANALYTICS

- Provide ongoing feedback to team to identify operational issues and develop solutions to improve productivity- especially in the operational functions. Workforce management and payroll budgeting: 30% - Lead the development and allocation of the field payroll budget across the United States and Canada - Oversee the ongoing maintenance of all labor standards and process improvements to ensure optimal labor allocation and optimize the payroll budget to deliver a best-in-class customer experience - Responsible for the end-to-end WFM (Workforce Management) system configuration, labor standards, and field training - Proactively identify shifts in business and adjust labor models accordingly to drive omni and in-store sales. - Oversee the agile development of a field dashboard in Tableau delivering exception-based reporting for all key initiatives - Proactively monitor key business trends and develop operational initiatives to mitigate risk and drive sales - Develop metrics to measure the success of new initiatives; analyze results and determine return on investment value. - 5+ years experience leading operations excellence for large scale retailer - Multi-channel expertise and project management experience is required. - Proven history of synthesizing and communicating information clearly and effectively at all levels.