Manager, Coach Customer Care Jacksonville, Florida The Sr. Manager for Coach Customer Care will be responsible for leading a multi-channel retail contact center, located at our distribution center in Jacksonville, FL. The Sr. Manager’s success is measured by our ability to effectively execute and balance an elevated experience for our customers (and associates) with strong sales and financial performance. The leader in this role actively contributes to strategic operational initiatives as well as daily business decisions. The successful individual will leverage their proficiency in strategic leadership and customer service operations to... Design processes that model The Coach Experience sales and service protocols, increase efficiency and support accelerated growth.
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