All over the world, the Coach name is synonymous with effortless New York style. Maximize in-store usage of the Client Loop platform; ensure that teams are closing the loop with customers on regular basis; provide guidance and training where necessary Drive enhancements to the platform and roll out changes to the network in close partnership with IT and Retail Operations Manage store reporting on key customer satisfaction KPIs; drive results in North America and in partnership with international business units Partner with the Retail Training & Development team to develop or re-emphasis training content to address in-store customer experience opportunities; partner with multi-managers to ensure change is maintained in stores Leverage customer insights to create a monthly Client Loop dashboard to share with cross-functional partners identifying areas of strengths and opportunities; partner with them to devise action plans for opportunities and help see through change Support ongoing reporting for other customer experience activities such as clienteling and customization; share with the field and partner with corporate, multi-managers and international BU teams on devising actions to improve results Attract, retain and engage a high performing team Manage the platform budget and ensure that we stay within allocated funds The accomplished individual will possess... Minimum 3-5 years professional experience working in a marketing analytics role, project management background a plus Excellent analytical skills with quantitative/business undergraduate degree High degree of proficiency in PC applications, especially Excel and PowerPoint. Experience with Medallia platform, UNICA, Tableau, and SQL strongly desired Strong analytical skills Exceptional attention to detail and excellent multi-tasking skills Good communication skills Strong interpersonal and presentation skills Strong teamwork abilities Our Competencies for All Employees Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
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