Responsible for delivering operational support excellence, defines operational goals, monitors existing processes and analyzes their effectiveness, creates strategies to improve productivity and efficiency, and drives business process and operational improvements. Leads teams that provides business guidance and support for operational functions; drives improvements in effectiveness and efficiency of operational services/programs through identification of opportunities and delivery of solutions/programs Responsible for providing and monitoring metrics to drive improvements in operational procedures Responsible for driving and promoting standardization, best practices, change management and transformation May be accountable for assigned areas capital and expense budgets Commits time, focus and energy on the development, coaching and performance feedback for each associate Funnels organizational communication and direction to the team Advocates for team by moving decisions forward and eliminating barriers Identifies and selects the right talent to support the Greatness Agenda Responsible for the delivery of excellence in quality and service levels Has 5+ years of technology experience Bachelor's Degree or equivalent Previous management experience Bachelor's Degree or equivalent in MIS, Computer Science or related field Retail experience
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