Senior Fashion Advisor

Job Scope:
The Senior Fashion Advisor is responsible in contributing to the store sales by providing a remarkable and memorable service to all clients and maintain merchandising standards.

Main Duties & Responsibilities

Customer Service • Promote high customer service standards throughout the shopping experience • Attend to customer needs • Actively seek inputs from customers and efficiently address complaints to reinforce service standards • Gather information and organize records on customer preferences and buying behavior and provide proper feedback and tendencies. • Update clients on upcoming events • Provide support in VIP events and ensure proper follow up with clients as needed • Inform clients about policies and procedures to ensure transparency; including and not limited to refund and exchange policies

Sales & POS • Meet and maximize cross selling & up selling sales targets • Adhere to the standards of operations • Support the manager in achieving the Boutique’s goal • Ensure security procedures for merchandise are observed at all stages in the sales process • Ensure a proper replenishment of merchandise, display and visual merchandising standards to maintain the brand’s image • Process accurately and efficiently cash register operations from opening to close and protect company assets • Support in efficient cost allocation by optimally using Boutique products and not exceeding availability

Position Requirements • Education Background: High School Diploma or equivalent. • 5 to 7 years of experience in the high‐end retail fashion industry • Strong communication and negotiation skills • High customer centricity • Team oriented with proper conflict management skills