Senior E-commerce Operations Manager, Fashion Apparel

Our client, a prominent online fashion retailer, is seeking a highly motivated and experienced Senior E-commerce Operations Manager to optimize and streamline their online sales operations. This position is fully remote, allowing you to contribute from anywhere in the US. You will be responsible for overseeing the day-to-day operations of the e-commerce platform, ensuring a seamless customer experience from browsing to delivery. Key responsibilities include managing inventory levels, coordinating with fulfillment centers and logistics partners, and optimizing order processing and shipping strategies. You will analyze website performance metrics, identify bottlenecks, and implement solutions to improve conversion rates, reduce cart abandonment, and enhance customer satisfaction. This role involves developing and managing key performance indicators (KPIs) for e-commerce operations, including order accuracy, on-time delivery, and return rates. You will also work on improving the efficiency of the returns and exchanges process. Collaboration is vital, as you will liaunt with the merchandising, marketing, customer service, and IT teams to ensure operational alignment with business goals. Experience with e-commerce platforms (e.g., Shopify, Magento) and order management systems (OMS) is essential. You will also be involved in managing third-party logistics (3PL) providers and negotiating service level agreements (SLAs). This is a critical role for driving online sales growth and profitability. We are looking for a detail-oriented and results-driven individual with a proven track record in e-commerce operations management, particularly within the fashion industry. Strong analytical skills, problem-solving abilities, and a deep understanding of the online retail landscape are required. The ability to manage complex projects and lead cross-functional initiatives in a remote setting is crucial. This role offers the opportunity to significantly impact the online customer journey and contribute to the success of a thriving digital retail brand.

Qualifications:
Bachelor's degree in Business Administration, Operations Management, or a related field. Minimum of 7 years of experience in e-commerce operations management, with at least 3 years in a senior role. Proven experience in managing online retail operations, including order fulfillment, inventory management, and shipping. Proficiency with major e-commerce platforms and OMS. Strong analytical skills and experience with data analysis tools (e.g., Google Analytics). Demonstrated ability to optimize operational processes and improve efficiency. Experience managing 3PL partners and negotiating contracts. Excellent problem-solving and decision-making abilities. Strong communication and interpersonal skills for effective remote collaboration. Experience in the fashion apparel industry is highly desirable. As a fully remote employee, you are expected to maintain a dedicated home office space and possess a reliable internet connection. Proactive communication and a self-starter attitude are key to success in this role.