Purpose: The Senior Director, Customer Experience is responsible for retail training of the brand. The role also ensures the activation of this strategy in partnership with cross-functional partners with the goal of creating a globally consistent customer experience across retail, customer service and wholesale. The successful individual will leverage their proficiency in customer experience and learning & development to... Strong expertise in the development, team building, and training of retail organizations. #LI-KS1 Visit Kate Spade at www.katespade.com.
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