Senior Customer Service Representative

Offering a wide selection of designer brands discounted up to 60% off department store prices at our 80 stores, K&G is a leading shopping destination for brand-name apparel, footwear, and accessories for the entire family. We invest in our people and continuously work towards fostering an inspirational, inclusive, and innovative culture, so that every team member has a true sense of belonging. What You Bring • Customer service - or as we call it - culture of customer-obsession by being customer-ready and delivering a world-class experience every day. Our Senior Customer Service Representatives are responsible for all aspects of the customer experience with multiple responsibilities, but not limited to: • Assisting management with register opening and closing procedures and monitoring cash handling, performing audits and end of shift drawer counts, following all standard operating procedures for handling customer purchases, returns, exchanges, store credits and discounted transactions along with properly securing cash and other negotiable documents • Incorporating suggestive selling techniques when assisting customers and responding to any customer inquiries and needs. Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.