Senior Customer Service Representative & Apparel Stylist

Philosophy

Hearth and Soul is a unique lifestyle brand. Founded by Susie Busch Transou, Hearth and Soul creates a new concept in retailing offering a "home away from home" experience to simplify one's life, to fulfill unmet needs and to find connections with people and things that bring meaning to one's life. We are curating special finds from near and far and bringing them home to a place where people will gather, connect, unwind and delight in finding their favorite brands and new discoveries. We are about being simple, classic and modern, full yet uncluttered, delivering a customer service experience centered around the belief that “making friends is our business.”

Job Description

The primary purpose of this position is to be a part of the team that helps Hearth & Soul create lasting customer relationships by providing exceptional customer service. This is achieved through living a customer first mentality, anticipating customer needs and delighting the customer time and time again

with consistent, exceptional and personal service. This position also offers an exciting opportunity to shape and grow the brand by assisting in buying, merchandising, marketing and tracking and measuring results, with input and research into plans to expand to other markets.

Job Responsibilities

- Front line interface with customers creating lasting relationships, gathering customer data and engaging in customer outreach and service delivery. Greets, welcomes and assists customers.

- Assists Management team with event coordination and execution , to meet and exceed the expectation of our partners and guests.

-Brings artistry to displays and assists in creating displays.

-Demonstrates knowledge of the products Hearth & Soul offers and the ability to answer product questions.

-Responsible for customer transaction process and tracking and measuring of results using Point of Sale System. Document sales by creating or updating customer profile records. Leads the team by example in consistent use of process and procedures.

-Assists with inventory management through input into buying decisions, tracking inventory, expiration dates and assisting with restocking needs.

-Provide key management support where needed, opening and closing duties and supporting the team by working in rotation to work one weekend a month.

Skills

-Willingness and ability to learn about the products Hearth & Soul offers.

-Excellent technical, oral and written communication skills.

-Display a positive, “Can Do”, customer first, professional attitude.

Physical Requirements

Must be able to walk up and down multiple flights of stairs and lift/carry at least 25 pounds if necessary.