Selling and Support Captain, Fresno Fashion Fair - Full Time Job at Macy's in Fr

Those stories are part of what makes this such a special place to work.Job OverviewAs a Selling and Support Captain, you are an advocate for the customer and a role model for your colleagues. As an elevated hourly colleague, you are an expert in customer satisfaction , merchandising, and building brand loyalty. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager.Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.Some additional benefits we offer include:Merchandise discountsPerformance-based incentivesAnnual merit reviewEmployee Assistance Program with mental health counseling and legal/financial adviceTuition reimbursementAccess the full menu of benefits offerings here.What You Will DoBased upon your Captain assignment you could be fulfilling customer orders, merchandising, processing new products, or supervising the selling floor in delivering exceptional customer service.Lead colleagues in the execution and completion of assigned tasks.As an advocate for the customer, you will role model and provide fast feedback on how to make every customer experience outstanding.Ensure high-level of customer service through problem-solving and customer-focused resolutions.Enhance the in-store customer experience by promoting our Macy's mobile app.Meet with People Leaders throughout the day to plan and monitor total store activities.Provide People Leaders continuous feedback that drives a positive customer experience and improves our processes.Perform store opening and closing procedures, including accessing alarm system and settling the registers.Lead and participate in the adherence to our best in class merchandise standards.Educate colleagues on point of sale technology, radio frequency equipment, and applications to assist in selling and fulfillment of customer orders.Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.Who You AreFlexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctualityProficient in communicating effectively with customers and providing clear direction to colleaguesSelf-starter in adapting quickly to changing customer expectations and needsResourceful and able to adapt quickly to changing priorities and deadlines1-2 years of direct retail experience preferredHigh school diploma or equivalentEssential Physical Requirements You Will PerformThis position requires lifting, constant moving, standing, and reaching with arms and hands.Involves standing for at least two consecutive hours, lifting at least 50lbs., stooping, kneeling, crouching, and climbing laddersReaching, including above eye level, crouching, kneeling, stooping and color vision.Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactionsAbout UsThis is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.Join us and help write the next chapter in our story - Apply Today!This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement.