Selling and Support Captain, Fresno Fashion Fair - Full Time Job at Macy's in Fr

Are you ready to bring your amazing self to work?At Macy's, Inc., we're on a mission to create a brighter future with bold representation for all. We respect and invest in each individual to create growth, pride and satisfaction. Our success will be built on amazing colleagues, working together.Job Summary:As a Selling and Support Captain, you are an advocate for the customer and a role model for your colleagues. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager.What we can offer you:An inclusive, challenging, and refreshingly fun work environmentEmpowerment to perform impactful work with tangible resultsCoverage across medical, dental, vision, and retirementEmployee Assistance Program (mental health and financial literacy resources)Merchandise discountsColleague Resource Groups (CRGs), give-back/volunteer opportunitiesWhat you will do:Based upon your Captain assignment you could be fulfilling customer orders, merchandising, processing new products, or supervising the selling floor in delivering exceptional customer service.Lead colleagues in the execution and completion of assigned tasks.As an advocate for the customer, you will role model and provide fast feedback on how to make every customer experience outstanding.Ensure high-level of customer service through problem-solving and customer-focused resolutions.Enhance the in-store customer experience by promoting our Macy's mobile app.Meet with People Leaders throughout the day to plan and monitor total store activities.Provide People Leaders continuous feedback that drives a positive customer experience and improves our processes.Perform store opening and closing procedures, including accessing alarm system and settling the registers.Lead and participate in the adherence to our best in class merchandise standards.Educate colleagues on point of sale technology, radio frequency equipment, and applications to assist in selling and fulfillment of customer orders.Who you are:Focused on upholding Macy’s dedication to fulfilling ideals of diversity, inclusion and respect that our company aspires to achieve, every day in every store and office, with every customer and associate.Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.Proficient in communicating effectively with customers and providing clear direction to colleagues.Self-starter in adapting quickly to changing customer expectations and needs.Resourceful and able to adapt quickly to changing priorities and deadlines.1-2 years of direct retail experience preferred.High school diploma or equivalent.Essential Physical Requirements:Prolonged periods (at least two consecutive hours) of standing/walking around the store or department.Frequent use of computers and handheld electronic equipment.Reaching, including above eye level, crouching, kneeling, stooping and color vision.Lifting and moving items weighing up to 30 lbs.About Macy'sNow is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.Bring your creativity, energy and ideas to the Macy's team – Apply Today!This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement.