Macy's is a storied retail company that has been part of American culture for over 160 years. Responsibilities Based upon your Captain assignment you could be fulfilling customer orders, merchandising, processing new products, or supervising the selling floor in delivering exceptional customer serviceLead colleagues in the execution and completion of assigned tasksAs an advocate for the customer, you will role model and provide fast feedback on how to make every customer experience outstandingEnsure high-level of customer service through problem-solving and customer-focused resolutionsEnhance the in-store customer experience by promoting our Macy's mobile appMeet with People Leaders throughout the day to plan and monitor total store activitiesProvide People Leaders continuous feedback that drives a positive customer experience and improves our processesPerform store opening and closing procedures, including accessing alarm system and settling the registersLead and participate in the adherence to our best in class merchandise standardsEducate colleagues on point of sale technology, radio frequency equipment, and applications to assist in selling and fulfillment of customer ordersFoster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities Skills Comprehensive health and wellness coverage401(k) match to invest in your futurePaid time offEight paid holidaysMerchandise discountsPerformance-based incentivesAnnual merit reviewEmployee Assistance Program with mental health counseling and legal/financial adviceTuition reimbursement Company Overview Macy's is America’s store for life.
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