Macy's is a storied retail company that has been part of American culture for over 160 years. They are seeking a Selling and Support Captain who will be responsible for providing exceptional customer service, leading colleagues, and enhancing the in-store experience. The role involves overseeing merchandising, fulfilling customer orders, and ensuring a high level of customer satisfaction.
Responsibilities
Based upon your Captain assignment you could be fulfilling customer orders, merchandising, processing new products, or supervising the selling floor in delivering exceptional customer serviceLead colleagues in the execution and completion of assigned tasksAs an advocate for the customer, you will role model and provide fast feedback on how to make every customer experience outstandingEnsure high-level of customer service through problem-solving and customer-focused resolutionsEnhance the in-store customer experience by promoting our Macy's mobile appMeet with People Leaders throughout the day to plan and monitor total store activitiesProvide People Leaders continuous feedback that drives a positive customer experience and improves our processesPerform store opening and closing procedures, including accessing alarm system and settling the registersLead and participate in the adherence to our best in class merchandise standardsEducate colleagues on point of sale technology, radio frequency equipment, and applications to assist in selling and fulfillment of customer ordersFoster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
Skills
Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctualityProficient in communicating effectively with customers and providing clear direction to colleaguesSelf-starter in adapting quickly to changing customer expectations and needsResourceful and able to adapt quickly to changing priorities and deadlinesHigh school diploma or equivalent1-2 years of direct retail experience preferredThis position requires lifting, constant moving, standing, and reaching with arms and handsInvolves standing for at least two consecutive hours, lifting at least 50lbs., stooping, kneeling, crouching, and climbing laddersReaching, including above eye level, crouching, kneeling, stooping and color visionFrequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions1-2 years of direct retail experience preferred
Benefits
Comprehensive health and wellness coverage401(k) match to invest in your futurePaid time offEight paid holidaysMerchandise discountsPerformance-based incentivesAnnual merit reviewEmployee Assistance Program with mental health counseling and legal/financial adviceTuition reimbursement
Company Overview
Macy's is America’s store for life. The largest retail brand of Macy's, Inc. It was founded in 1858, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is http://www.macysjobs.com.
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