Macy's is more than just a store; it is a part of America's story for over 160 years. Responsibilities • Based upon your Captain assignment you could be fulfilling customer orders, merchandising, processing new products, or supervising the selling floor in delivering exceptional customer service • Lead colleagues in the execution and completion of assigned tasks • As an advocate for the customer, you will role model and provide fast feedback on how to make every customer experience outstanding • Ensure high-level of customer service through problem-solving and customer-focused resolutions • Enhance the in-store customer experience by promoting our Macy's mobile app • Meet with People Leaders throughout the day to plan and monitor total store activities • Provide People Leaders continuous feedback that drives a positive customer experience and improves our processes • Perform store opening and closing procedures, including accessing alarm system and settling the registers • Lead and participate in the adherence to our best in class merchandise standards • Educate colleagues on point of sale technology, radio frequency equipment, and applications to assist in selling and fulfillment of customer orders • Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities Benefits • Merchandise discounts • Performance-based incentives • Annual merit review • Employee Assistance Program with mental health counseling and legal/financial advice • Tuition reimbursement It was founded in 1858, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is http://www.macysjobs.com.
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