Seasonal Sales Associate

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. All over the world, the Coach name is synonymous with effortless New York style. Selling and Service Ensures all daily tasks are completed without negatively impacting service or Coach standards Builds lasting and loyal relationships with customers Sensitive to customers’ needs and tailors approach by reading cues Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers Demonstrates knowledge of competition and can apply that knowledge to building sales and customer relationships Develops product knowledge skills and remains aware of current collections Follows up with customers consistently and genuinely to influence/close the sale Works with multiple customers simultaneously and breaks away as appropriate Discusses product features and builds the sale by suggesting appropriate add on items to fit the customers’ specific needs Demonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors Flexes personal selling techniques to contribute to overall store financial results Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals Influences customers’ purchase decisions by balancing patience and assertiveness Demonstrates Coach’s Selling and Service expectations at all times Creates positive impressions with customer by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach’s guide to style Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace Meets customer needs through solution-oriented and forward thinking Creates personal sales and clienteling strategies in partnership with the management team Understands organizational objectives and makes decisions that align with the Company priorities and values Workplace and Environment Promotes and endorses a team selling environment Handles and offers solutions to customer issues appropriately and involves a manager when necessary Utilizes Company tools to keep self-informed Creates short and long-term strategies to achieve personal metrics and performance goals Maintains a calm and professional demeanor at all times Is adaptable and flexible to change Represents Coach as a brand ambassador at all times Welcomes feedback and adapts behaviors as appropriate Takes initiative; has a high-level of ownership and accountability for individual results Demonstrates confidence when working with customers Fosters and environment of teamwork, trust and collaboration with peers, customers and supervisors Creates enthusiasm and positivity for a shared vision and mission Operations Processes shipments as needed Replenishes inventory on sales floor as needed Leverages Coach’s tools and technology to support relationship building and clienteling efforts; including to drive sales and achieve individual goals Adheres to all retail policies and procedures including POS, Operations and Loss Prevention procedures Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner Additional RequirementsExperience: 1- 3 year of previous selling experience in a luxury retail service environment preferred. Education: High school diploma or equivalent; college degree preferred. Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.