Seasonal Sales Associate

Coach is a global fashion house founded in New York in 1941. Selling and Service • Understands organizational objectives and makes decisions that align with the Company priorities and values • Creates personal sales and clienteling strategies in partnership with the management team • Meets customer needs through solution-oriented and forward thinking • Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace • Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics • Creates positive impressions with customer by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach’s guide to style • Demonstrates Coach’s Selling and Service expectations at all times • Influences customers’ purchase decisions by balancing patience and assertiveness • Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals • Flexes personal selling techniques to contribute to overall store financial results • Demonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors • Discusses product features and builds the sale by suggesting appropriate add on items to fit the customers’ specific needs • Works with multiple customers simultaneously and breaks away as appropriate • Follows up with customers consistently and genuinely to influence/close the sale • Develops product knowledge skills and remains aware of current collections • Demonstrates knowledge of competition and can apply that knowledge to building sales and customer relationships • Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers • Sensitive to customers’ needs and tailors approach by reading cues • Builds lasting and loyal relationships with customers • Ensures all daily tasks are completed without negatively impacting service or Coach standards Workplace and Environment • Creates enthusiasm and positivity for a shared vision and mission • Fosters and environment of teamwork, trust and collaboration with peers, customers and supervisors • Demonstrates confidence when working with customers • Takes initiative; has a high-level of ownership and accountability for individual results • Welcomes feedback and adapts behaviors as appropriate • Represents Coach as a brand ambassador at all times • Is adaptable and flexible to change • Maintains a calm and professional demeanor at all times • Creates short and long-term strategies to achieve personal metrics and performance goals • Utilizes Company tools to keep self-informed • Handles and offers solutions to customer issues appropriately and involves a manager when necessary • Promotes and endorses a team selling environment Operations • Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner • Adheres to all retail policies and procedures including POS, Operations and Loss Prevention procedures • Leverages Coach’s tools and technology to support relationship building and clienteling efforts; including to drive sales and achieve individual goals • Replenishes inventory on sales floor as needed • Processes shipments as needed Additional Requirements Experience: 1- 3 year of previous selling experience in a luxury retail service environment preferred. Possesses current knowledge of fashion trends and competition in the marketplace. Education: High school diploma or equivalent; college degree preferred. Note: This document serves only as a sample of the job duties and responsibilities and does not include an exhaustive list of all performance requirements Our Competencies for All EmployeesCourage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.Our Competencies for All People ManagersStrategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people.