About the position
As a Retail Sales & Recovery Colleague, you’re at the heart of creating a welcoming shopping experience through genuine hospitality and keen attention to detail. You help keep the store clean, organized, and visually engaging by maintaining merchandise displays, tidying fitting rooms, and ensuring the sales floor is always customer-ready. Your friendly and approachable attitude fosters a warm environment that invites customers to return, while supporting your team in achieving sales goals through consistent, high-quality service.\n\nOur colleagues start each day energized and prepared - wearing their name badge, saying hello to their coworkers, making sure the sales floor is clean, organized, and ready for customers. They review their goals, new arrivals, top sellers, and promotions to stay informed and ready to sell.\n\nOn the floor, they focus on the customer - offering a warm welcome, making eye contact, and creating friendly, personal conversations to create an experience to bring the customers back.\n\nThroughout the day, they maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting any needed merchandise moves.\n\nThey always Finish Strong - sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you, often walking the package around and using the customer’s name.\n\nWe believe service starts with each other - supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.\n\nAnd we know that excellence is a journey - we strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.\n\nFull-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability.
Responsibilities
Maintain merchandise displaysTidy fitting roomsEnsure the sales floor is customer-readyRecover the floor and fitting roomsUpdate signs and pricingSupport any needed merchandise movesShare Loyalty program benefitsSupport one another with honesty, care, and collaborationRequirements
Focused on upholding Macy’s dedication to fulfilling ideals of diversity, inclusion and respectUnderstand and communicate effectively with customers, co-workers, and supervisorsRead and understand employment policies and safety rules/procedures in EnglishFlexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctualityEnjoy meeting people, learning about them, and sharing informationResourceful and eager to start a new venture and can adapt to changing prioritiesCan work on your own but are great with team dynamicsCan handle electronic devices with no problemTalkingLiftingConstant movingStanding for at least two consecutive hoursLifting at least 25lbs.StoopingKneelingCrouchingClimbing laddersReaching, including above eye levelClose visionColor visionDepth perceptionFocus adjustmentFrequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactionsBenefits
Comprehensive health and wellness coverage401(k) matchPaid time offEight paid holidaysContinuous learning and leadership developmentColleague Resource GroupsVolunteer opportunitiesMerchandise discountsPerformance-based incentivesAnnual merit reviewEmployee Assistance Program with mental health counseling and legal/financial advice
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