Seasonal Fashion Expert

Job Opportunity: \ We are seeking a highly skilled and dedicated professional to join our team as a Seasonal Alterations Specialist. As a key member of our sales floor, you will play a vital role in delivering exceptional customer service and ensuring that every customer leaves the store feeling valued and satisfied. \ Key Responsibilities: \ • \ • Welcome all customers with genuine enthusiasm and adapt your style to suit their needs by problem solving and communicating clearly.\ • Manage customer flow to deliver a five-star customer experience using all systems available.\ • Maintain high service levels by being prepared, welcoming, meeting customer needs, and partnering with leadership to resolve conflicts.\ • Provide an exceptional service experience to multiple customers simultaneously while contributing to the store's achievement of Five-Star Customer Service.\ • Proactively address customer concerns with confidence and escalate issues when necessary.\ • Promote alteration services and personalization options to customers, emphasizing the importance of perfecting their dress for special occasions.\ • Assist stylists in closing sales by consulting with customers on gown fit and customization.\ • Maintain store standards to support a flawless shopping experience, adhering to quality control guidelines and inspecting garments before delivery.\ • Respond promptly to customer questions, providing product and service information while building long-term relationships.\ • Maintain inventory management, processing special orders and ensuring first-quality standards for merchandise.\ • Ensure alteration pricing meets company standards.\ • Manage alterations, fittings, and sewing, steaming, pressing, and spot cleaning of garments to meet company expectations.\ • Resolve customer service issues effectively, adhering to company guidelines.\ • Support cash wrap behaviors and process transactions accurately to make every customer feel celebrated.\ • Maintain a clean and well-organized alterations room.\