Salon Customer Experience Specialist - Killeen Mall

The role of the Salon Customer Experience Specialist is to provide an exceptional client experience while driving retail sales performance and maintaining the look and feel of the Salon through core standard execution. Client Experience • Helps drive the client experience while maximizing sales potential of each client • Ensures proper scheduling and continuing appointments, including walk-in clients, booking and re-booking • Asks appropriate questions to determine client's needs, • Follows current Salon selection process to match new client to Salon Professional's strengths to maximize client satisfaction and sales potential, and schedules accordingly • Offers all Company programs, including credit and rewards, to all clients, offering them all benefits JCPenney has to offer and opening up more potential to purchase and enhance the overall client experience An understanding of the client's benefits from products and a variety of salon services. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. In 2024, JCPenney celebrates 122 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement.