A Sales Team Lead is responsible for supporting the Store Sales Manager with driving sales, execution of operation functions, and ensuring excellent customer service is being delivered. Assist Store Sales Manager in achieving sales goals and objectives through effective leadership Perform Manager on Duty (MOD) shifts as scheduled to monitor and motivate team Hold self and others to actively participate in sales driving activities (customer engagement, sales contests, learning product knowledge, etc.) Assist in holding team accountable for performance expectations, specifically during Manager on Duty shifts Motivate and inspire the team to achieve sales targets, deliver excellent customer service, and drive company initiatives Adjust team priorities to meet goals and company/store initiatives Offer on the spot coaching to team members in order to correct actions or offer training Communicate employee concerns to the appropriate leadership within a timely manner Hold self and team to company policies, appropriate addressing behavior according to specific role Drive workplace safety with team including: safe working practices, strong and updated knowledge on emergency procedures, prompt response and reporting to customer/employee accidents, adhering to company policies regarding business scams. Previous experience in a retail or sales environment Shown leadership and delegation skills along with proven ability to hold team members accountable Confident, proactive and willingness to take on workplace challenges Ability to multi-task and change priorities as necessary Strong verbal communication, and the ability to convey important information clearly and effectively Quick decision-making and problem-solving abilities, specifically in terms of customer service Ability to read key reporting and learn company POS system with standard training
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