Sales Team Lead (PT) - Durham

Palmetto Moon is a rapidly growing specialty apparel, accessories, home and gifts retailer celebrating the Southern lifestyle. A company that is Southern at heart, Palmetto Moon's focus is on relentless customer service and a premium assortment, with stores carrying countless affordable gifts and a wide selection of collegiate gear and lifestyle brands, including Vineyard Vines, YETI, Chubbies, Southern Marsh, Simply Southern, Hey Dude, Old Row, Costa, Rainbow Sandals and many more. A Sales Team Lead is responsible for supporting the Store Sales Manager with driving sales, execution of operation functions, and ensuring excellent customer service is being delivered. Customer Service Provide exceptional customer service by engaging with every customer, equipping yourself with appropriate product knowledge, answering customer inquiries, and resolving issues Train and coach team to offer expected level of customer service in order to drive sale performance Handling customer complaints professionally, striving to resolve them promptly and satisfactorily Team Leadership Assist in holding team accountable for performance expectations, specifically during Manager on Duty shifts Motivate and inspire the team to achieve sales targets, deliver excellent customer service, and drive company initiatives Adjust team priorities to meet goals and company/store initiatives Offer on the spot coaching to team members in order to correct actions or offer training Communicate employee concerns to the appropriate leadership within a timely manner Product Knowledge & Visual Merchandising Remain updated on key sales drives (top styles, hot buys, new product, etc.). General Leadership Responsibilities Hold self and team to company policies, appropriate addressing behavior according to specific role Drive workplace safety with team including: safe working practices, strong and updated knowledge on emergency procedures, prompt response and reporting to customer/employee accidents, adhering to company policies regarding business scams.