Sales Team Lead (FT) - Chattanooga

Palmetto Moon is a rapidly growing specialty apparel, accessories, home and gifts retailer celebrating the Southern lifestyle. A Sales Team Lead is responsible for supporting the Store Sales Manager with driving sales, execution of operation functions, and ensuring excellent customer service is being delivered. This position will play a pivotal role in day-to-day operations by providing leadership, guidance, and operational support to the team. • Customer Service • Provide exceptional customer service by engaging with every customer, equipping yourself with appropriate product knowledge, answering customer inquiries, and resolving issues • Train and coach team to offer expected level of customer service in order to drive sale performance • Handling customer complaints professionally, striving to resolve them promptly and satisfactorily • Team Leadership • Assist in holding team accountable for performance expectations, specifically during Manager on Duty shifts • Motivate and inspire the team to achieve sales targets, deliver excellent customer service, and drive company initiatives • Adjust team priorities to meet goals and company/store initiatives • Offer on the spot coaching to team members in order to correct actions or offer training • Communicate employee concerns to the appropriate leadership within a timely manner • Product Knowledge & Visual Merchandising • Remain updated on key sales drives (top styles, hot buys, new product, etc.). • Departments of Responsibilities • Clear understanding and strong execution of Shared Responsibilities in conjunction with assigned department of responsibility • Willingness and flexibility to perform or change departments of responsibilities as dictated by business needs or as part of personal development • General Leadership Responsibilities • Hold self and team to company policies, appropriate addressing behavior according to specific role • Drive workplace safety with team including: safe working practices, strong and updated knowledge on emergency procedures, prompt response and reporting to customer/employee accidents, adhering to company policies regarding business scams.