Sales Support Associate III

Stock Associate/Runner Role Description‐ Factory The Stock Associate/Runner plays an integral part in a store’s success by effectively and efficiently managing the stockroom functions. The Stock Associate/Runner supports the management team by always being aware of product flow and inventory levels. Responsible for: Stock Room/Warehouse •Receiving shipment Communicating with Store Management when new product arrives Scanning in cartons/transfers and verifying store information is correct Communicating all carton discrepancies to Management •Processing shipment/transfers according to Coach standards and timeframe Maximum of 50 units per transfer and one transfer slip per box Ensuring each item transferred in/out has the correct ticket/SKU to maintain SKU integrity •Sensoring product to standard •Bulleting and reticketing Full Price product with FA tag •Re‐ticketing returns and clearance/mark downs •Filling in damage tags for defective/damaged product with date, reason, style, and SKU number •Sending out repairs as necessary (with Management sign‐off) •Processing charge sends/charge holds •Ensuring proper documentation is available for all product leaving the store (transfers and customer charge sends) •Organizing and cleaning stock room daily Offsite and Remote •Shifting and organizing product in the stockroom, reacting to sell through and making room for new product •Managing stock levels/product ownership •Preparing and conducting cycle counts and inventories •Managing delete list – what can and cannot go out on the floor •Maintaining Loss Prevention standards •Reading the communication log (if applicable) •Answering phone •Utilizing walkies and communicating throughout the hour with the Operations Leader – Replenishment •Maintaining housekeeping standards (i.e., light bulbs, trash removal, cleanliness) Sales Floor Walking through the sales floor to assess replenishment needs Replenishing sales floor/assigned zone (cabinets, drawers, carts) Communicating product levels to Store Management Maintaining visual standards (i.e. trim, cubbies, display walls) Taking initiative to serve as a back‐up to cashiers and greeters, as needed Supporting sales associates Communicating information on price points, features/benefits, colors available, or stock availability to multiple customers Responding to customer requests and seamlessly handing off to sales associates, while having the confidence and service/selling ability to sell if needed Demonstrates the following Knowledge, Skills, Abilities, and Attitudes: Phone/Walkie etiquette High degree of personal and professional integrity Positive attitude toward change Appropriate sense of urgency Detail‐oriented with a high degree of planning and organization skills Flexibility/adaptability to peak and non peak traffic periods, maintaining appropriate pace Time management ability to prioritize daily and weekly tasks that need to be completed Solution‐oriented and able to identify barriers in the work process Ability to understand and read shipment reports, price sheets, and product release sheets Ability to multi‐task and service multiple customers Ability to interact with customers in an approachable, friendly, knowledgeable, and professional manner Ability to reference visual binder/standards and product knowledge cards Resourceful and effectively uses tools to find answers to problem solve Takes time to understand customers by actively listening Exhibits positive, approachable, open body language Team‐oriented and collaborative Uses good judgment and takes initiative to make a decision for the needs of the business Strong knowledge base of current product collections, pricing, features Knowledge of hold policies and charge sends Appropriately represents the brand by adhering to dress code standards Our Competencies for All Employees Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty. Managerial Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.