Sales Support Associate III

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Sample of tasks required of role: CASH WRAP: • Greeting the customer with a smile and with eye contact and offering your name • Interact genuinely and naturally with the customer • Read cues and determine customers’ needs • Conduct email/name capture, where permitted by law • Maintain accuracy when operating POS • Maintain cash wrap organization and cleanliness • Suggest multiple add‐ons and sell gift cards • Maintain cash and POS media accurately and in compliance with Coach policy • Create lasting impression by genuinely thanking customer and provide reason to return • Represent Coach brand appropriately STOCKROOM / WAREHOUSE: • Receive shipment and transfers • Notify Store Management when new product arrives • Scan cartons/transfers, verifying store information is correct • Communicate all discrepancies to Store Management • Process shipment/transfers according to Coach standards and timeframes • Organize and clean stock room daily; to include offsite / remote warehouse as applicable • Shift/organize product in the stockroom; react to sell through and make room for new product • Manage stock levels/product ownership in back-of-house and sales floor • Prepare and conduct regular cycle counts, as directed • Participate in store physical inventory counts, as scheduled • Maintain Company Loss Prevention standards SALES FLOOR: • Regularly analyze sales floor to assess replenishment needs • Replenish sales floor/assigned zone • React to sell through and execute visual merchandising needs. • Support sales floor activities, as directed • Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers • Respond to customer requests confidently; partner with sales team or Store Management, when needed • Upkeep housekeeping standards Our Competencies for All Employees Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.