Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style. Coach is part of the Tapestry portfolio – a global house of brands powered by optimism, innovation, and inclusivity. Selling and Service - Understands organizational objectives and makes decisions that align with the Company priorities and values - Creates personal sales and clienteling strategies in partnership with the management team - Meets customer needs through solution-oriented and forward thinking - Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace - Creates positive impressions with store team and customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach’s guide to style - Demonstrates Coach’s Selling and Service expectations at all times - Influences customers’ purchase decisions by balancing patience and assertiveness - Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals - Flexes personal selling techniques to contribute to overall store financial results - Demonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors - Discusses product features and builds the sale by suggesting appropriate add on items to fit the customers’ specific needs - Follows up with customers consistently and genuinely to influence/close the sale - Develops product knowledge skills and remains aware of current collections - Demonstrates knowledge of competition and can apply that knowledge to building sales and customer relationships - Sensitive to customers’ needs and tailors approach by reading cues - Builds lasting and loyal relationships with customers - Ensures all daily tasks are completed without negatively impacting service or Coach standards - Meets or exceeds personal productivity goals (selling or processing) Our Competencies for All Employees Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
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