Sales Support Associate Iii

Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. \- Promotes and endorses a team selling environment \- Handles and offers solutions to customer issues appropriately and involves a manager when necessary \- Maintains a calm and professional demeanor at all times \- Is adaptable and flexible to change \- Represents Coach as a brand ambassador at all times \- Welcomes feedback and adapts behaviors as appropriate \- Takes initiative; has a high-level of ownership and accountability for individual results \- Demonstrates confidence when working with customers \- Fosters and environment of teamwork, trust and collaboration with peers, customers and supervisors \- Creates enthusiasm and positivity for a shared vision and mission Operations \- Processes shipments as needed \- Replenishes inventory on sales floor as needed \- Adheres to all retail policies and procedures including POS, Operations and Loss Prevention procedures \- Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner \- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. \- Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. Our Competencies for All People Managers \- Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.