Jan. 6, 2021

Sales Support Associate Iii- st Louis Premium 4805

Tapestry St. Louis, Missouri

## Company presentation Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style. \- Understands organizational objectives and makes decisions that align with the Company priorities and values \- Creates personal sales and clienteling strategies in partnership with the management team \- Meets customer needs through solution-oriented and forward thinking \- Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace \- Creates positive impressions with store team and customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach's guide to style \- Demonstrates Coach's Selling and Service expectations at all times \- Influences customers' purchase decisions by balancing patience and assertiveness \- Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals \- Flexes personal selling techniques to contribute to overall store financial results \- Demonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors \- Discusses product features and builds the sale by suggesting appropriate add on items to fit the customers' specific needs \- Follows up with customers consistently and genuinely to influence/close the sale \- Develops product knowledge skills and remains aware of current collections \- Demonstrates knowledge of competition and can apply that knowledge to building sales and customer relationships \- Sensitive to customers' needs and tailors approach by reading cues \- Builds lasting and loyal relationships with customers \- Ensures all daily tasks are completed without negatively impacting service or Coach standards \- Meets or exceeds personal productivity goals (selling or processing)

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