Sales Support

Ensuring your actions help drive the customer experience Be aware of and follow all company procedures in relation to loss prevention and report all suspicious activity, cash or stock losses to the Asset and Profit Protection team and Store Management team Understand and comply with Health and Safety procedures in the store, participating in health and safety and loss prevention training as required Prepare points of sale and issue till floats ready for trading Daily execution and completion of cash reports Ensure all credit cards, checks and travelers checks balance and correct discrepancies from past cash reports in a timely manner Follow opening and closing procedures; and ensure all cash drawers are accounted for in safe and are prepared for the following morning. Strive and assist the store in meeting sales targets Be aware of the complaints procedure for customers Be aware of visual merchandising guidelines and assist to re-position displays when required Ensure effective support is in place for the sales floor, locating and bringing products to and from the Stockroom, enabling the sales team to deliver an enhanced brand experience Assist the Stockroom Associates to maintain the stockroom at all times, ensuring it is kept in an orderly manner and all products are correctly tagged and ticketed Assist with the delivery of stock when needed, collecting altered garments for customers and transferring garments to other stores as required Actively participate in all team meetings and in the Burberry Experience programme Embrace digital initiatives and ensure that you are always up to date with company communication both internally and externally including new initiatives and products, promotional activity, brand features in the press, etc. Iconic Customer Service skills Excellent Communication skills – perceptive to customer needs Assertive Professional and team player A positive approach and willing to learn Brand passion and awareness is integral to the role Attention to detail Competent numeracy skills Highly organised and accurate Honest and reliable Flexible and adaptable to the needs of the business