Sales Supervisor

Overview: Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Sales Supervisor to join its Keystone location in Indianapolis, Indiana. • Consistently achieve or exceed individual & store sales and other commercial KPIs • Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships • Ensure the store is always guest ready - a place where clients feel comfortable, welcomed and free to be themselves • Build the sale to achieve KPIs by establishing yourself as an expert and go-to source for styling expertise, seasonal trends and product knowledge • Illustrate the different stages within the client journey and the core behaviors needed to provide a unique and elevated experience – all with the goal of driving repeat business • Demonstrate deep knowledge of Marc Jacobs Universe inclusive of product, Brand DNA and pillars • Initiate regular client contact and provide prompt follow-up on all sales, events, or client inquiries • Foster a culture of collaboration and open communication with colleagues and management • Maintain a curious and learning attitude by continuously seeking and receiving feedback from colleagues and management • Open and close the store according to Marc Jacobs procedure • Ensure both the sales floor and stockroom are well-organized • Adhere to all company policies and procedures • 3+ years’ experience in retail, sales, or industry-adjacent role with a focus on customer service • Prior leadership experience strongly preferred • Experience in generating sales, building, and developing client relationships • Demonstrated verbal and written communication skills • Delivers Excellence - demonstrates passion and empathy for clients, anticipates and exceeds client expectations • Cultivate an Entrepreneurial Spirit - embraces change and new opportunities while remaining true to the DNA of Marc Jacobs • Creative & Innovative - promotes curiosity, diversity and collaboration – is open to disruptive ideas • Excellent organizational, follow-up, and time management skills • Passion for the Marc Jacobs brand and product offering • Computer skills including operating a POS and navigating Microsoft Office suite • Must have flexibility to work a retail schedule including evenings, weekends and holidays We encourage you to apply even if you don’t meet all of the listed qualifications.