Sales & Service Manager - Fashion Place Mall

The Sales & Service Manager is a member of the store leadership team who deals with ALO’s business and guest experience strategy to life in store. Sales & Service Leader Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gapsOversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coachingContinue to build the client relationship daily with our customersEnsure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as neededPartner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team Business Leader Ensure that the Sales, Service, and Community team exudes ALO's mission and guiding principles to effectively communicate to our guests who we are, what we do and why we do what we doLeads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual teamEstablish internal & external pipeline through succession planning and recruitment strategyWrites an effective schedule that prioritizes the best business strategy, in partnership with the General Manager/Store Manager Business Partner To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts.