Sales & Service Manager - Fashion Valley

The Sales & Service Manager is a critical member of the store leadership team accountable for bringing Alo's business and guest experience strategy to life in the store. Sales & Service Leader • Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps • Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching • Continue to build the client relationship daily with our customers • Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed • Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team Business Leader • Represent the business in meetings and on conference calls, in partnership with General Manager • Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Sales & Service Manager Schedule To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts.