Sales & Service Lead - The Fashion Mall at Keystone

The Sales & Service Lead is integral to the elevating the guest experience at Alo Yoga. Sales & Service Leader • Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching • Continue to build the client relationship daily with our customers • Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities • Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed. Business Leader • Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized • Demonstrate strong business acumen by leveraging metrics to support business-driving strategies • Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests • 2+ Years prior work experience in a client-centric, sales environment • Proven leadership capabilities demonstrating excellent decision making • Values feedback, receptive to receiving feedback and eager to provide • High energy, upbeat and enthusiastic with the ability to integrate fun and work • Self-motivated with a desire to achieve results and excel individually, and as a team • Excellent interpersonal and written communication skills • Aligns with and embodies Alo's guiding principles • Job Level: Associate To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends.