Sales Manager - Fifth Avenue Club

As the Sales Manager, you possess total ownership of the sales experience within your Saks Fifth Avenue store and occupy a critical role in the achievement of the company’s objectives. Acting with a sense of urgency, hiring quality talent to plan for and create talent bench • Train and develop top talent by supporting team members in identifying career development goals and opportunities for growth and exposure; set clear goals and communicate to direct reports in alignment with department objectives and support in achievement strategy • Foster an environment of accountability by leading team in appropriately enforcing policies and procedures, ensuring understanding from all associates • Evaluate and calibrate performance and productivity fairly for direct reports, provide feedback with consistent follow-up, coach and mentor associates on opportunities for improvement • Develop direct reports to build their personal brand as a fashion authority through proactive outreach, leveraging social media platforms to build fashion influencer presence, and broaden connections beyond client base • Drive continued education initiatives for direct reports, with a focus on product knowledge training, client events and experiences, and targeted selling and clienteling • Promote a positive environment of achievement, recognition, and celebration • Resolve work-related concerns and conflicts as soon as they arise, finding common ground and settling disputes fairly and with minimal disruption • Empower team to take ownership of internal and external customer problems and resolve them quickly • Oversee scheduling of department associates with sensitivity to promotional calendar and business needs, while managing team’s daily prioritization of tasks • Create and maintain an environment of trust and collaboration by encouraging team members to share feedback and make recommendations for improvement • Speak with truth and candor, modeling how to challenge the status quo appropriately Customer Experience • Exhibit Saks Fifth Avenue’s culture and values, and create a friendly, upbeat atmosphere where customer service is consistent with Company standards • Role model exceptional service and client relationship building skills by consistently delivering memorable client experiences, planning and supporting client appointments to maximize results, and informing clients of in-store events to enhance engagement and loyalty • Execute all client development-specific initiatives in-store and collaborate with functional partners, including store leadership, marketing, vendors, and merchants, to identify top clients and seamlessly execute events/experiences • Proactively build positive and productive relationships, seeking to help others by identifying and meeting the needs of the team, customers, partners, and the community • Build a cohesive customer service-driven team, overseeing customer service efforts and escalations • Use data-driven methods to identify patterns in client spend, identify opportunities to increase wallet share, and drive repeat business • Increase new client acquisition and strengthen existing relationships by leveraging various marketing tools and channels of technology, such as social media platforms, referrals, and networking • Exercise expertise in use of clienteling tools to deliver exceptional service, stay connected with the client, and make targeted recommendations based on shopping history and preferences • Take initiative to stay informed on new merchandise deliveries in the store to maximize selling potential Thank you for your interest with Saks Global. Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.